Question 1

How much does Tapp cost?

Accepted Answer

The full suite is £149 per location per month, excluding VAT. Each payment costs actual processing costs + 0.25% + £0.05 in person or £0.08 online. Successful payouts cost 0.25% of the gross payout amount before payout fees + £0.25 per payout. Standard signup has a 36-month paid commitment and no software trial; software invoices are monthly. Negotiated offers show their exact agreed fees and term before acceptance.

Question 2

What does Tapp charge per payment?

Accepted Answer

0.25% of the payment plus a fixed £0.05 in person or £0.08 online. That is Tapp's whole margin, and it is the same for every card, wallet and payment method. Processing fees come on top, passed on exactly at our cost.

Question 3

What are processing fees?

Accepted Answer

All actual costs attributable to your payments: interchange, scheme/network fees, the payment provider’s percentage and fixed charges, and Tap to Pay fees. Applicable blended costs are passed on as actually charged. They vary by card and method; Tapp adds no markup to these costs and reflects provider corrections or credits.

Question 4

Why can't processing fees be negotiated?

Accepted Answer

Because neither Tapp nor any single restaurant sets them. Interchange is set by the card networks, and for most personal cards it is capped by regulation in the UK. Scheme fees are set by Visa, Mastercard and the other networks, and each payment method's provider sets its own charges. Passing them on at cost means you pay what each payment really costs rather than a padded blended rate, and the part Tapp does set is small and flat: big-business pricing from the first day.

Question 5

Do all payment methods have the same Tapp margin?

Accepted Answer

Yes: 0.25% plus the fixed fee for the payment channel, for every supported method. The actual processing costs differ; an Apple Pay or Google Pay payment uses the card inside the wallet. Availability depends on market, device and provider approval and activation. PayPal and Klarna are conditional Germany-only online options.

Question 6

Do the prices include VAT?

Accepted Answer

No. The plan prices exclude VAT, which is added to your invoice at the rate that applies to your business.

Question 7

What if I have more than one location?

Accepted Answer

The full suite is priced per contracted location: the standard UK price is £149 per location per month, excluding VAT. Your agreement lists each covered location and its exact monthly fee. You can start through signup; contact sales if you would like a negotiated offer.

Question 8

Do I need to buy any hardware?

Accepted Answer

No. Tap to Pay turns an iPhone or Android phone into the card reader, so there is no terminal to buy or rent. If you want printed receipts or kitchen tickets, you can connect receipt and kitchen printers through the web dashboard.

Question 9

Is there a minimum term or monthly cancellation?

Accepted Answer

Standard signup has an initial paid commitment of 36 calendar months, with monthly software invoices. Negotiated offers can have an initial paid term of 12–72 calendar months. After the initial term, the agreement renews for successive 12-calendar-month periods unless you give at least 30 days’ notice before the eligible term end. Monthly invoicing does not create monthly cancellation. Applicable mandatory rights remain.

Question 10

Can I try the software before the paid commitment?

Accepted Answer

Standard signup includes no software trial. A negotiated offer may include 0–180 exact days of software trial. If included, its exact dates follow the subscription trial dates shown during billing setup; acceptance or first use does not start it. You can cancel at any time during the trial to avoid the paid software commitment. Payment and payout fees and actual processing costs still apply during the trial.

Question 11

What do payouts cost?

Accepted Answer

Successful payouts cost 0.25% of the gross payout amount before payout fees + £0.25 per payout. Failed or returned payouts carry no payout fee and any payout fee already charged is reversed. A later successful retry is charged once.

Question 12

What happens to fees for refunds, disputes or chargebacks?

Accepted Answer

Actual attributable provider processing costs are charged at cost, without an extra Tapp margin. The processing costs are separate from the money refunded or the chargeback principal. Original payment-processing costs may remain after a refund. Each cost is collected once, and provider reversals or credits are reflected in your account.

Question 13

What do I review when I sign up?

Accepted Answer

Complete your business and location legal details, then review and download the agreement with the exact fees, term and seller: USETAPP LTD for new UK software agreements. Your authorised representative accepts that agreement; Terms of Service acceptance and Privacy Policy acknowledgment are recorded separately. The agreement binds on acceptance. Subscription payment setup through Stripe and payment-provider verification and activation through Adyen are separate steps; acceptance alone does not activate payments. Your agreed terms and fee statements remain available in billing.

Payment methods	Fee per payment
Visa	Tapp margin: 0.25%Fixed fee per payment: £0.05Processing fees
Mastercard	Tapp margin: 0.25%Fixed fee per payment: £0.05Processing fees
American Express	Tapp margin: 0.25%Fixed fee per payment: £0.05Processing fees
JCB	Tapp margin: 0.25%Fixed fee per payment: £0.05Processing fees
UnionPay	Tapp margin: 0.25%Fixed fee per payment: £0.05Processing fees
Wallets	Tapp margin: 0.25%Fixed fee per payment: £0.05Processing fees

One plan for the whole restaurant

Every product is in the plan

Point of sale

Tap to Pay

Voice ordering

QR ordering

Promotions

Rooms & Tables

Bookings

Staff

Shift Management

AI Analytics

Online shop

Web dashboard

One plan instead of nine subscriptions

Fair and transparent transaction fees. Big-business card rates from day one.

Payouts to your bank

Refunds, disputes and chargebacks

See a month of payment fees

Simple to run from the first day

No card terminal to rent

Everything works together

One margin you can check

Your money, on your schedule

Payments run on Adyen

Moving over is quick

Pricing questions

Be taking payments before your coffee goes cold