Two large colas … make the cola small
COCola£2.90Small
Correct it out loud
Say “make the cola small” or “actually just one” and the line changes. The steppers keep working while you talk.
Voice ordering in the Tapp app
Say the order. Check it. Take payment.
Your team dictates the order in English or German, and Tapp fills a draft with the items from your menu at your menu’s prices, ready to check before payment.
Voice ordering
The draft fills in while you speak, with the newest words right above the microphone.
Made for a busy floor
Speak the way the guest ordered
Quantities, sizes and changes of mind go in as they are said. Anything Tapp is unsure about waits for a quick check.
COCola£2.90Small
“two cokes” Is this right?
Unsure matches ask first
A line Tapp is not certain about gets a dashed tile and a question. Confirm it, or tap the item that was meant.
Around every voice order
Review it, teach it, measure it
Transcripts, learned phrases and a voice report keep the feature accountable to the people who run the restaurant.
Stop dictating and read back what was said while the recording plays. Owners and managers can open it later on the order in the web app’s History.
When the team keeps using a house name for a dish, Tapp asks once which item it means. One tap teaches it; a wrong match can be retired.
See how many orders start by voice, how many go through without changes and how long dictation takes. For owners and managers, in the web app.
Finished? Choose payment straight from the draft order and continue with the payment methods your shop offers.
Order transcript
Two flat whites and a cheese toastie.
Oh, and a small orange juice. Actually, make it three flat whites.
0:02
Learned phrases
Needs review
When staff say “a full English”, which item do they mean?
Heard 4 times
Phrases
- “flattie”Flat white · 5 confirmationsLearned
- “sticky toffee”Sticky toffee pudding · 3 confirmationsLearned
Voice orders
Voice adoption34%42 of 124 orders
Zero-touch rate73%
Edit rate19%
Mic time per order12 s
Setting it up
On for your shop in four steps
Voice ordering stays off until an owner or manager turns it on. The same settings are in the app and in the web app.
Turn it on
An owner or manager enables voice ordering for the shop, in the app’s Manage tab or in the web app’s settings.
Voice ordering
Control voice order capture, capture language and audit retention.
Enable voice ordering
Capture languageEnglish (United Kingdom)
Choose the spoken language
English (United Kingdom) or German (Germany), to match the language your team orders in.
Capture language
“Two colas and a pretzel”
Decide what is kept
Keep transcripts for 1 to 730 days and audio for 1 to 365. Scheduled cleanup removes older speech.
Audit retention
Keep transcripts for90 days
Keep audio for30 days
Transcripts can be kept for 1–730 days and audio for 1–365 days.
Brief the team
The first time it opens, voice ordering shows a few short tips.
Voice ordering tips
Just say the order
Speak naturally, quantities included — “Two colas and a pretzel”.
Part of the order flow
A voice order is a normal Tapp order
It lands in the same basket, is paid the same way and is counted in the same reports.
Point of sale
Voice fills the same basket as the menu grid. Choose “Add more items” at any time and carry on by hand.
Explore Point of sale
Tap to Pay
Take the contactless payment on the same phone as soon as the order is right.
Explore Tap to Pay
AI Analytics
Voice orders count in your sales, and the web app adds a report on how voice ordering is used.
Explore AI Analytics
Voice ordering questions
AI answers from our Help Center. Please don’t include personal or payment details.
Let the team say the order
Start free, turn on voice ordering for your shop and dictate the first order in English or German.