Send to device, in the web dashboard and the Tapp app
Send an order from the web dashboard or the Tapp app to another phone or iPad in your restaurant. The payment opens there, and the device that sent it sees the order arrive, open and get paid.
Send to device
Ring it up on one device, take the payment on another.
Both ends of the hand-off
Ring the order up where it is quickest, then take the payment on the device that is closest to the guest.
Payment on device · Pick on device
Select device
Choose a device under “Select device” and tap “Send to device”. The till is free for the next order and hears back as the payment is opened and received.
The phone or iPad gets a “Payment request”. One tap opens the order’s payment, and if the app is already open, the payment opens by itself.
During service
Send from any screen to the phones and iPads your team carries, with the right payment waiting when the order lands.
Set Tap to Pay, QR code, cash, a payment link or SMS before you send, or leave it to the device with “Pick on device”. A phone in terminal mode takes Tap to Pay and QR code only.
In the app, “Send to another device” sits under the payment methods. Tap a device in “Choose device” and the order goes at once; that device picks the method.
If a phone in terminal mode is still showing another order to a guest, Tapp asks before sending. “Cancel & send” stops that payment and sends the new order.
Orders sent to a device stay in its “Payments on this device” list until they are completed, so a notification swiped away loses nothing.
Select device
Collect £45.50 on another device.
This device is showing another order (#183) to the customer. Sending this order will cancel that payment.
Setting it up
There is nothing to pair. Every phone and iPad joins your shop’s devices as soon as someone logs in to the Tapp app.
Phones and iPads appear under Devices in the web dashboard. Owners and managers choose which of them are POS devices.
POS devices · 2 active · 3 total
A new device is named after the person who logged in. Rename it in the app’s settings so the team knows which one is which.
Maya Clarke's device
In terminal mode a phone shows only the payment screen, for Tap to Pay or a QR code. Staff leave terminal mode with a terminal PIN.
Hold or tap your card near the device
The device that takes the payment completes the order, and the sender sees “Payment received”.
Part of the payment flow
It is paid with the same methods and lands in the same order history and reports.
Ring the order up in the web dashboard or the app; sending it to a device is one more way to take payment.
Explore Point of sale
The phone that receives the order takes contactless cards, Apple Pay and Google Pay itself.
Explore Tap to Pay
Every team member’s phone can be a POS device. Invite the team and give each person their role.
Explore StaffAI answers from our Help Center. Please don’t include personal or payment details.
Get started, log in on your team’s phones and send your first order to another device.